Real estate is a speed game. The first agent to respond to a query usually gets the deal. But for our client, a boutique agency in central London, responding instantly 24/7 was impossible—until we stepped in.
The Problem
They were generating 50+ leads a day from Rightmove and Zoopla, but 60% of them went unanswered for hours. By the time an agent called back, the prospect had already booked a viewing with a competitor.
The Solution: n8n + OpenAI + WhatsApp
We built a custom automation workflow using n8n to bridge the gap. Here is how it works:
- Step 1: Lead data is scraped instantly from email notifications.
- Step 2: OpenAI analyzes the lead's message to determine intent and urgency.
- Step 3: A personalized WhatsApp message is sent to the prospect within 30 seconds.
- Step 4: If the prospect replies, the AI coordinates a viewing time based on the agent's calendar.
The Results
- Response time cut from 4 hours to 30 seconds.
- Viewing bookings increased by 45%.
- Agents saved ~15 hours/week on admin.
Automation isn't just about saving time; it's about capitalizing on every single opportunity that comes your way.