Last Updated: 28th February, 2026

1. Introduction

This Privacy Policy outlines how UKDIGIHUB LTD (registered company number: 17055628, trading as UKDIGIHUB), located at NW2 6AD London, United Kingdom ("we," "us," or "our") , collects, uses, stores, and protects personal data. This includes data obtained from visitors to our website www.ukdigihub.co.uk ("Website"), our clients, and individuals whose data we may process in the course of providing our digital marketing and automation services. We are committed to upholding the highest standards of data protection and AI ethics, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We collect various types of personal data, depending on your interaction with us:

Information you provide directly:

• Client Inquiries & Onboarding: When you contact us via our website, email, phone, or video call for service inquiries, quotes, or during client onboarding (e.g., your name, email address, phone number, company name, job title, business requirements).
• Service Provision: As a digital marketing agency utilising AI and automation, we may directly handle client data necessary for service delivery. This could include client business information, access credentials for marketing platforms (e.g., ad accounts, analytics, social media platforms), content details, campaign data, and contact details of your employees or customers.
• Website Bookings & Payments: Information submitted through our online booking system and payment processing.
• Communications: Any information you share during calls, meetings, or via email.

Information we collect automatically:

• Website Usage Data: Through cookies and similar technologies, we collect data on how you interact with our Website. This includes IP addresses, browser type, operating system, pages visited, time spent on site, and referral sources.

Information from Third Parties:

Where relevant to the services we provide (e.g., market research), we may obtain data from publicly available sources or trusted third-party partners, always ensuring compliance with data protection laws.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To Provide and Manage Our Services:

• To deliver tailored digital marketing strategies, automation solutions, and AI-driven insights.
• To manage client accounts, projects, and contractual obligations efficiently.
• To communicate with you regarding service updates, project progress, and support.

To Improve Our Website and Services:

• To analyse website traffic and user behaviour to enhance user experience.
• To develop and refine our AI-driven tools and automation processes, always considering AI ethics.
• To innovate and offer better marketing solutions.

To Communicate with You:

• To respond to your inquiries and provide excellent customer service.
• To send you relevant marketing communications, updates, and newsletters about our services, only where you have consented or where we have a legitimate interest to do so, and always providing an easy opt-out.

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Contractual Necessity: For the performance of a contract with you (e.g., providing services) or to take steps at your request before entering into a contract.
• Consent: Where you have given us explicit consent, particularly for marketing communications or specific data processing activities. You have the right to withdraw your consent at any time.
• Legitimate Interests: For purposes such as improving our services, website analytics, developing AI tools, and direct marketing where it is fair, balanced, and does not override your fundamental rights and freedoms. We always conduct a Legitimate Interests Assessment.
• Legal Obligation: To comply with applicable laws and regulatory requirements.

5. Sharing Your Personal Data

We will not sell your personal data. We may share it with: Service Providers, Legal & Regulatory Authorities, Business Transfers, or With Your Consent.

6. International Data Transfers

As we utilise global technology and cloud services, your personal data may be transferred to, and stored at, a destination outside the UK. We will only transfer data outside the UK if it is subject to adequate safeguards.

7. Data Security & AI Ethics

We implement robust technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. We are committed to AI ethics and responsible data practices.

8. Your Data Protection Rights

You have the right to be informed, access, rectification, erasure, restrict processing, data portability, and to object to processing under UK GDPR.

9. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law.

10. Cookies and Tracking Technologies

Our Website uses cookies to enhance your experience and for analytics. For full details on the cookies we use, their purpose, and how to manage them, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated clearly.

12. Contact us

Email: human@ukdigihub.co.uk
Phone: +44 207 550 8199
Address: NW2 6AD London, United Kingdom