+£15k/mo
Revenue Added
24/7
AI Coverage
0
Missed Calls
The Challenge
They were missing 40% of emergency calls during nights and weekends. Their manual phone line was overwhelmed, and customers were going to competitors who answered instantly.
The Solution
We implemented a Twilio-voice AI agent that answers calls 24/7, qualifies the emergency, and instantly dispatches the on-call plumber via SMS. We also added a "Book Now" widget to their site that syncs with their dispatch software.
The Results
- 100% of calls answered instantly.
- Revenue increased by £15k/month from captured night jobs.
- Admin time reduced by 20 hours/week.