In competitive markets like London real estate, response time is the #1 predictor of conversion. Our client was losing 40% of leads simply because agents were busy doing admin work.
The Problem
Agents were spending 4 hours a day manually entering data and replying to "Is this still available?" emails. High-value leads were getting lost in the noise.
The Solution
We deployed a WhatsApp-first automation system.
- AI Concierge: An OpenAI-powered bot that instantly engages leads from property portals.
- Instant Qualification: The bot asks pre-qualifying questions (budget, move-in date) before notifying an agent.
- Calendar Sync: Qualified leads can book viewings directly into the agent's calendar.
The Results
- Viewings Booked: +45%
- Admin Saved: 40 Hours/Week across the team
- Response Time: < 1 Minute (24/7)
The agency now focuses on closing deals, not data entry. They are currently opening a second branch due to the increased volume.